Sellers: How do you statistically track and analyze warranty service or shipping problems that happen "once in a while"?? How do you track your insurance claim data and loss rates?
Buyers: With a technical product, how do you know what to do when you require warranty service or replacement? How do you make sure your seller understands what you want done?? How do you find out what is happening to your RMA?
RMA Request.com
We are here to help buyers and sellers!
RMA Request.com provides sellers with analytical insight into the occasional problems that arise in the high-speed, high volume world of internet retailing:
When "once in a while" problems occur, you know how to solve them, but do you really know how many problems are recurring that may be avoidable?
Do you have an efficient means to help your customers articulate their wants and needs so you can get it right for them the first time, independent of which of your staff may be available any particular day to handle a customer problem?
You replace your customer's shipper-damaged goods, but do you have an efficient means to place and track insurance claims with your carrier?
Do you even know the reliability figures and insurance loss data for the carrier you are using?
RMA Request.com can help!
If you are an internet retailer or wholesaler and would like more information on our services, please contact us at info@rmarequest.com
