Help and Frequently Asked Questions

I see that this system has benefits for the seller, but what does this system do for me?

In addition to helping your seller improve their service to you, RMA Request helps you stay informed throughout the process.  After you submit your RMA, you will be able to log back in at any time and see how your seller has progressed in completing your request.  You will be able to see:

o        When the seller has approved (or in some cases, declined) your RMA;

o        When your seller has received your item;

o        When your seller has inspected your item; and

o        When your seller has completed your RMA (for example, sent a replacement, or sent a refund, etc.)

In addition to helping you check your RMA status, our system also enables your sender to send you confirming emails at each step. Your seller wants to provide you the highest level of satisfaction possible, and keeping you informed is one of the best ways to do that.

How do I submit an RMA Request?

After you have logged in, you will see a summary of your order(s). Look under the column marked “RMA Request?”.  If that location shows a “No”, you can double click on that item.  Another window will be presented where you can describe the problem you are having, the action you would prefer to have the seller take on your behalf, as well as enter any notes regarding the item.

When you are done, select the “Submit RMA Request” button to submit it to RMA Request.com.  You will then be sent a confirming email that we have received your request, and have processed it and forwarded it to your seller.

If you change your mind about submitting your RMA Request, select “Cancel” to be brought back to your order summary page.

How check the status of an RMA Request?

After you have logged in, you will see a summary of your order(s). Look under the column marked “RMA Request?”.   That location should shows a “Yes”, indicating that an RMA Request has been submitted.  Look on the left for the order number corresponding to that request; double click on that and another window will be presented where you see the details of the RMA’s progress.

What if I have more than just one order with a vendor?

Generally, your email address and order number will produce a unique match and only one order will be shown.

However, if your seller has grouped multiple items under a common order number (such as 12345, 12345A, 12345B), enter the common number (“12345”) and all orders will be shown. You can then pick the order you are interested in.  If you know that you are only interested in order number “12345A”, enter that specific order number and that will be the only order shown.

I am trying to log in and the system says it cannot find my order… what is wrong?

You are using the wrong email address.  Of course, be sure to double check your email and order number The most common problem is that you may not be using the email that you provided to your seller, and may be using an email that you use for something else (like your PayPal or BillPay accounts). Be sure to use the email exactly as you provided it to your seller.

Right information, wrong boxes.  The second most common error is that you might be entering in the right information, but in the wrong place.  Be sure not to confuse your Order Number with your Auction Number. The best combination of information to use is your email address and the order number assigned by your seller. If you do not have that on hand, then try your email address and auction number.  For example:

o        For eBay, your auction number will be a 10 digit number, like “9876543210”. 

o        For Amazon, your auction number will be like “058-12345-1234”

Your item is past it’s warranty period. Another common reason is that your order may be too old.  Your order will exist on RMA Request.com only as long as your warranty period.  That information is provided to us by your seller. So, if you warranty period is 90 days, your item will be available to have an RMA submitted during that period. 

I want full refund, but I don’t see that as an option, why not?

The return options that are available to you are determined by the seller, and are disclosed to you as part of the terms and conditions of sales that were agreed to by you and the seller.  Your item may been “sold as is”, or may have a replacement warranty. Review the details of your purchase to be sure.

Some of my order numbers have “A” or “MA” next to them... why is that?

Some sellers create unique order numbers for multiple items on the same order by appending an “A”, “B”, etc.  This enables you to select the specific item on an order to track it.

How does RMA Request influence the RMA process?

RMA Request.com has no influence on the progress or outcome of your RMA.